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I've never gotten customer service outside of the U.S., but I can tell you that it's not always stellar here either. I was on a chat the other day with CS because that's the only way you can cancel pending Kindle deliveries, if they're pending for devices you don't want them going to. I spent at least 15 minutes trying to explain to the person that I wasn't trying to cancel a book order, but I never did get through to him. He finally bounced me up to a second level person who took care of me, but the point is, don't go by one experience.
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