Thread: Kobo Customer Care Issues and Questions
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Old 05-01-2012, 07:19 PM   #11
AnemicOak
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Quote:
Originally Posted by Venus View Post
The saga continues. the following is todays email from Kobo:

Discussion Thread Response Via Email (Maina S)05/01/2012 02:15 PM

Just to let you know that this issue is happening to some books with PDF format, so it should not be a problem with other type of formatting books.

We apologize for this inconvenience.

Sincerely,
The Kobo Team

Not sure what you're supposed to do with a response like that. It'd be nice if they'd mention if the intend to fix it or not.


Don't know if it's still the case, but sometimes posting your problem to their get satisfaction site in combination with what you're already doing can get a faster response...
https://getsatisfaction.com/kobo
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