If other people are having this problem too, then I'd suggest they contact Kobo support at
help@kobobooks.com.
They won't give you any more help than me, I imagine, but at least it will let them know how widespread the problem is. I'm a software developer myself, and I can assure you that bugs that are only reported by only one person don't usually end up on the top of the "fix it" pile (unless they cause data-loss)!
