The following was my last two responses from Kobo Custumer care. I was unable to download this book that was in my Kobo Library. I kept getting an “oops message” which I mentioned in another thread. The question I have for MR readers is: Is it acceptable to wait this long for a resolution to getting a book in my library? I had purchased the book a week ago with a bunch of others with the great coupon codes that were available. This was the only free one and one of two in PDF format. So my second question is: Does being a free book exclude it from being resolved in a timely matter? My third question is: Do you think they will resolve this?
“On Apr 30, 2012, at 2:21 PM, "Kobo Customer Care" <help@kobobooks.com> wrote:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 10 days.
Thank you for allowing us to be of service to you.
Subject
PDF downloading error
Discussion Thread
Response Via Email (Maina S) 04/30/2012 02:21 PM
You're right - this eBook appears to have some formatting issues. We apologize for this inconvenience.
We are aware of this inconvenience and although we cannot provide with an expected resolution date for this matter, our internal resources are consistently working on fixing this matter for you.
Sincerely,
The Kobo Team
Response Via Email (Loray) 04/29/2012 05:00 PM
Thank you for contacting Kobo Customer Care and we do apologize for the inconvenience caused.
We have escalated this issue to our Tier 2 support team and you will receive an update via email as soon as possible.
The Tier 2 team will try to provide a resolution as soon as possible. Please keep in mind that our Tier 2 team may require additional information in order to resolve the issue.
Please let us know if you have any questions or concerns.
Sincerely,
The Kobo Team
So is this worth pursuing?
