Quote:
Originally Posted by BeccaPrice
If the publishers start their own retail website, and offer drm-free books at a reasonable price, there's only one more thing it would take to wean me from Amazon - great customer service. but somehow, I doubt the BPHs will learn that last step from Amazon.
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There's certainly no indication of it so far.
They'll also have to take full responsibility for formatting and other errors, and actually respond to consumers. That might be worth watching just for the lulz and the eventual posts on Consumerist.