[leewain]

I recently purchased Kobo Vox from Chapters for my wife. I purchased it for her as an e-reader. She discovered that it could do much more such as accessing Facebook and G-Mail. She is new to both internet use and the e-reader.

I am now on my third or fourth set up of the device. I am not sure why, but it seems that every so often, the device encounters a problem and goes back to factory settings. It is a pain because it involves downloading software updates and so on.

I have a Bell wireless modem which it has no trouble connecting with so connecting is wireless and not a problem.

I am not sure if the problem is resulting from something that my wife is doing or not doing or if it is a problem with the device or it's software.

This is my first post to this forum so let me know if I have posted my question in the proper thread. Thanks