[CRussel]

So, my wife woke up Friday morning with a dead Kindle Keyboard (WiFi). I looked at it, and sure enough, the glass was broken and it was officially dead. I went to Amazon.com, clicked through a couple of questions, and then clicked the "call me" button, specifying now. Kindle support called me back instantly, and after a description of the problem the CS person looked up the Kindle, said "it's out of warranty" (since November), and I was expecting the "too bad, so sad" follow on, but instead she immediately offered me either a replacement at roughly 1/2 price ($65, with no ads), or we could look at what she could do on one of the newer models. Well, Sharon likes the keyboard model, so I stuck with that.

The agent said they'd ship it to me immediately. I told her we were at our Canadian address, she said no problem, $9.95 shipping for international priority UPS. All she asked was that we ship the broken one back (their cost) using the UPS label they'd email me. I explained that we had NO outgoing UPS here and she said no problem, use whatever method we wished, as long as it had a tracking number, and they'd refund or credit the cost of shipping.

It's now cleared customs and will be here tomorrow. (This to a remote location that has nothing even vaguely resembling overnight delivery.) The entire transaction took 5 minutes and could NOT have been easier or more pleasant. Yet again, Amazon continues to exceed expectations and will continue to get my business going forward.