FW has had decreasing customer support at all levels for a while now. There's no longer about how authors can be listed there--the author information has been "
being updated" for about a year. The publisher info is
still around, but buried; I had to Google to find it instead of any visible site links. (They're on the wholesale model: 50% of sale price or 25% of list, whichever is greater. Authors getting royalties from publishers based on net sales at FW are getting tiny fragments.)