Quote:
Originally Posted by rhadin
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What I find interesting is that Kindlers do not find the disruption caused by having to have a Kindle replaced to be a negative when discussing Amazon. In contrast, every time a Sony, for example, needs replacing -- regardless of whether the fault is Sony's or the owner's -- it is a negative mark against Sony. The differences in the way the companies are viewed by their customers is interesting.
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I think it's mainly that Kindle Support makes sure there is minimum disruption by sending a new one immediately w/2 day svc at worst and you don't have to return the possibly somewhat-working one with screen issues until AFTER you've gotten a replacement.