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Holy cow, 2 pages of posts!
Ok, here is what happened.
My orignal Kindle lasted me past the initial warranty. I picked it up one day, opened the cover and pushed the switch to turn the unit on. It went from screensaver that looked good to shattered sceen with the refresh. I called kindle support, and after I described the problem, they declared it a manufacturing defect and sent me a new one.
That was 6 months ago. Last week, I go to pull the Kindle out of my laptop bag, open the lighted cover, and before I did anything to it at all, I see the screen is cracked. So, I call Kindle support again.
Well, it seems my forward thinking wife bought the extended warranty. They replaced it no questions asked. So, I was covered under warranty, but it was obviously physical damage that broke it, though how I am not sure, since it was in a lighted cover with the strap securely around it.
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