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Old 04-20-2012, 08:45 AM   #28
rhadin
Literacy = Understanding
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Posts: 4,833
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Join Date: Dec 2007
Location: The World of Books
Device: Nook, Nook Tablet
Quote:
Originally Posted by Blossom View Post
I was referring to markbot posts who thinks they should lock that person account. Why offer a warranty if you are not going to honor it. Now I am not talking about silly issues like my K4 has the back stained due to Marware case causing some chemical reaction to it but I don't expect Amazon to replace it for something so trivial but if the buttons keep getting worse on my K4 I think that is a replacement issue.
It seems to me that the questions that are not asked are: Why are the buttons getting worse? Why does Amazon have to replace so many Kindles? Are there really many more Kindles that need replacement but that the owners are unaware of it?

I realize that at the prices that Amazon charges for Kindles, high quality cannot be expected. But I would have thought the quality would be better than is reported on the forums.

What I find interesting is that Kindlers do not find the disruption caused by having to have a Kindle replaced to be a negative when discussing Amazon. In contrast, every time a Sony, for example, needs replacing -- regardless of whether the fault is Sony's or the owner's -- it is a negative mark against Sony. The differences in the way the companies are viewed by their customers is interesting.
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