Still waiting for Kobo Customer Service to actually be a service.
My problem was two books 'disappearing' from my Kobo Web Library. This was not my doing and I did wonder if they had a copyright issue as the books are nos 1&2 in a series and Kobo don't offer 3, they have 4 but not all of the others up to 12.
One email I received stated that 'they could see I had purchased my books' yet 2 days ago I was asked to send screenshots of my orders. I sent them straightaway but what agro!
10 days on and problem (not of my making) unsolved.