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Originally Posted by crossi
It seems that in many cases the BPH's are actually hostile to the people they need to keep in business. They treat us like potential thieves with DRM, they post blogs and articles that sound resentful that their customers aren't all willing to blindly pay inflated book prices, they retaliate against authors that self publish even rejected books and they seem to be at war with one of their major distributors. A business that is hostile to customers (readers), suppliers (authors) and their distributors doesn't seem very healthy.
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Well said. And perhaps the biggest irony of all is that their hostility has completely backfired: many readers are refusing to pay inflated prices and are embracing independent authors, not to mention the fact that the BPH's have willingly strengthened Amazon by forcing it to keep every penny of its commission on ebook sales.