@Leonardo7000; the standard advice here is that once an incident has been opened, to post that tracking info at the
https://getsatisfaction.com/kobo website.
Also; if you really feel you are being ignored, there is also KOBOExecutiveCare@kobo.com which has helped many people.
Also; it would be good if before getting so irate, you would come to the
Kobo forum here and get involved (in a non inflamatory manner) with other Kobo users.