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There are some defective Kindles out there. I had to have my K4 replaced the day after I got it because the display was really bad. My Second was better but it's has issues. The Left side next button I seldom use because it's not responsive and has to be hit twice and now and then the Kindle locks up for no reason.
I had to have my Kindle Fire replaced because of a bad firmware update. It wouldn't go past the load screen.
Kindle Support has always taken care of any issues I have. This is why I shop from them.
To lock out someone's account because of Kindle issues is just not good business. Instead of replacing a Kindle over and over they need to step back and figure out what is going on. Why does the Kindle need replacing?
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