Quote:
Originally Posted by jbcohen
I'm with harry my Kindle is approaching one year and I have never called Tech Support ever. I have been working in the computer field for over three decades and have used every hardware and software there is available anywhere and I have never called any tech support for anything and it goes to show the old addage in the computer industry "If you have called tech support for anything you have the wrong product." In fact if tech support people are busy with customers then there is something wrong with the product they are selling, since the goal of tech support is to drive your customers away.
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Interesting. Considering the number of complaints on MR about problems with Kobo and Amazon hardware, I would think fewer of them would be sold to MR members, but it seems, especially in the case of Amazon, that there is no correlation between number of reported Kindle problems and sales, which speaks highly for Amazon's customer service, I think.
I've not owned a Kindle so I have no personal experience with the device (other than an hour or two playing with a neighbor's), but I contrast the Kindle experience -- that is, many complaints but no effect on sales -- with the Sony experience. I have 2 Sonys, a 4.5-year-old 505 and a 1.5-year-old 950, both of which are used daily for hours and I have never called tech support for either device. Both have worked and worked well from the day I bought them. Yet, there have been some complaints about Sony devices here on MR and Sony's sales appear to be in decline.
Interesting what a good reputation (or lack of one) for customer service can do for a company.