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Their ebooks are are DRM free, and when one buys an ebook one gets a zip file containing ePub, mobi, prc, and pdf versions. The formatting of their ebooks is usually excellent. One can buy titles as print book, ebook, or ebook+print book packages.
And their customer service is fast, personal, and effective.
All in all I'm very pleased with them - even if they are just a trifle too conservative for my taste.
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