[plib]

There is no legal right to a "no questions asked" return policy, over and above Sale of Goods Act provisions, where I live but most stores have at least a 14 day policy, mostly 30 day. My actual return rate is very, very low but the returns policy is why I shop at many stores. If another store doesn't have a similar return policy then they're going to have to sell an item for a hell of a lot less before I'll buy there.

So, fewer sales and lower price. In the long run they probably lose more money by having a tough return policy.

To bring things back on topic a little, we got two KT's at Christmas, both the originals had problems and one of the replacements. I exchanged all three with no problem at all.