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Old 04-11-2012, 01:30 PM   #49
HarryT
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Posts: 85,557
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Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
Foxy,

Look on the back of your mother's Kindle. There will be a serial number there, starting with a "B", followed by numbers and letters. Tell us what the first three characters after the letter "B" are. That will tell us what specific model it is. We need this information in order to be able to help you solve your problem.
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