Quote:
Originally Posted by cyvros
If they won't accept it because it's faulty, then there's something very wrong and iffy going on there (in Australia, the national consumer law specifically states that a retailer cannot refuse to deal with any faulty products it sold, and I get the impression that Canada has a similar thing), and you'd be right to be a little suspicious.
But I just wrote this to say that, from the other side of the counter, accepting returns for simple changes of mind isn't always that simple. Or nice to deal with. Not saying it's not great for customers, and bookstores tend to be pretty good about returns. At least, Borders and A&R over here were before they went into administration and all their physical stores closed.
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In my case chapters did do a return on a defective product. My wifes first touch had a defective screen that would show lots of artifacts. They just gave her a new one no questions asked and this was at a different store then the one purchased at.
For the original poster I agree with the store is that is the policy for just changing yoru mind. The cost of returning non-defective items is huge. The box is now opened and used. So it has to be either sold as such or returned to kobo. If kobo won't pay the retailer for a returned non-defective product then you can't expect chapters to accept the return as they will have to eat the cost. Remember that a retailer is just that. They don't manufacturer the product - they are just selling it.