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I purchased a washer/Dryer and Refrigerator from Best Buy, I had trouble with the dryer after installation because the dryer wouldn't dry the clothes. I called in for service on two occasion finally on the 3rd call they sent a electrician and the electrician told me they had connected the cord wrong and the dryer shorted. I went up to BB to customer service with the report requesting a new dryer, at first they refused. I requested to speak to the Manager, not the Floor Manager. I had brought pictures of the back of the dryer where you could clearly see that the shorted area, plus the write up of the electrician.
I refused to leave until they got him there, when He came and I showed him the pictures and the write up and threatened to sue, they replaced my dryer.
My refrigerator they hooked up wrong as well I eventually had to call the manufacturer who sent there service contracted people who fixed the problem.
The service guy said that to never purchase major appliances from these type of businesses because they only pay a little over 10.00 an hour to people they hire off the street that have no electrician training.
I haven't purchased anything from them since, there customer service sucks and it doesn't surprise me that they are having difficulties.
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