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And to continue the agony...
I couldn't complete a purchase this morning, my credit company saw no charge attempts, nothing declinet. So I go to work with old stuff on the reader.
I try calling support. I hear noises one would come to expect when calling someone on Venus. I then hear a faint voice with an accent, I speak my problem clearly, only to get a short, illegible answer. I repeat myself slowly, but the same illegible noise. So I just hang up.
I try their web email form. I fill all the fields out, try to squeeze my problem into 400 characters, because bandwidth is too expensive these days, press Submit to end my suffering and! ....
I get an error that not all information was filled in... even though it was.
The Reader tells me to edit my billing info, so I do that, retype my number and verification code, press Submit and get error "Duplicate Card." Nowhere can I remove the card and add it again.
With the size of Sony, you'd think they'd be using javascript or similar to verify input immediately, and that they'd be able to handle customer support in-house, instead of farming it out.
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