|
Kobo returns
I was quite surprised to learn today that the Kobo ereader can only be returned if unopened.
I decided to buy a Kobo after using another reader for the past 2 years. I have purchased many ebooks from the Kobo site so I thought I would give it a try. I was not impressed at the process needed to transfer non Kobo ebooks to the Kobo reader.
What if a person really does not like the product ?
Seems to me, a Chapters store should be able to make a judgement call on some returns or even offer a gift card to encourage further spending.
Is there someone other than the on duty "manager" that can be contacted?
I am not one of those "raging" customers who make a "scene" in the store but I am upset with this policy.
Does anyone have any suggestions? Thank you.
|