Quote:
Originally Posted by frahse
Is it "ruthless" to provide superior service at the lowest price, and keep your eyes open for new methods, for tax loopholes?
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To me? Yes.
But, let's just say, for the sake of argument, that I care not a fig about the contractor employees who work in Amazon warehouses. It still is ruthless when lowest cost means a temporary effort to put traditional booksellers out of business, so prices can be jacked way up later. And I think that's why Amazon used to, before agency pricing, sell popular books at a loss.
Now, personally, I think it is also ruthless when a massive part of your business is distribution out of warehouses, and you get your warehouse staff from contract firms rather than making them permanent employees. Maybe Waterstone didn't mention this because you can't do that in Britain. Or maybe you can do it in Britain, and he does it too! That I don't know.
Is US sales tax avoidance ruthless? That I don't see. I'll give you that.