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Apology accepted Yale and I hope you understand my response was born out of shear frustration having lost money on two previous online purchases with other online retailers and then seemingly being ignored.
I was thinking here we go again.
Looking at the response from other forum members who have had positive dealings with you Im prepared to put it down to an oversight by you. Thats why I asked for feedback from others, to see if this was a common occurance.
Its also worth remembering Yale that purchasing online is riskier for the purchaser then from a local shop and therefore online retailers have a responsability to respond quickly to customers correspondence to keep their confidence in you.
Without customer confidence and feedback an online store is doomed to fail.
I still believe Onyx is a fine product but it wont be necessary to offer me a discount on another product but thankyou for the offer. Thats not why I started this thread.
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