Hello Lindon,
I apologize about all the troubles that you've encountered with my handling of the issues you've had with your X60. There's no one to blame but myself for this problem. When you sent the item back without the battery pack, I procrastinated on getting it properly tested for faults. Of the two returns we have had from Australia, yours was the only one where they forced a battery removal. I am truly sorry for all the headaches and lack of proper communication on my part.
I believe when you sent the product back it was around the introduction of the M92. That, plus the Christmas rush had me pushing close to 80 hours a week. It's my fault for not getting back to you sooner, but I did send you a full refund, even despite a missing battery. The contact address on the website is indeed my home address. If I had tried to open a storefront for just the Onyx Boox, it may have gone out of business a long time ago. In August of 2008 I had met Kim, the founder of Onyx and she showed me a prototype of the Boox 60 device. I liked it so much that I cashed out my retirement account to start the
www.onyxboox.com website. However, market forces, especially the relatively inexpensive Kindle has made it difficult to survive.
As an avid reader myself, I believe the quality of ebook readers from Onyx International continue to increase. The M92 product is truly the best device they have ever made, and I'm sure other users here will attest to that. If you're interested, I can arrange for one to be sent to you at a significant discount. Please do not blame the product. It is my fault that this happened. I'm sorry.
--Yale