Quote:
Originally Posted by Andrew H.
Not exactly. During the presentation, Jobs said that all smartphones had antenna problems, and that the iPhone's problem had been blown out of proportion.
He then extended the period for iPhone returns and gave users free cases (bumpers or other cases).
All for something that, as it turned out, was only a problem at the margins.
The thing that always gets me about this issue is that Apple pretty much handled it extremely well, but still get criticized for it.
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We obviously disagree. I believe telling your customers that they are holding it wrong and only reluctantly do something about the problem after massive peer pressure (without coming clean and saying "sorry folks, we made a mistake, but will get right on it") is not "handling it extremely well".
It has taken 18 months for apple to settle. They could have solved this much faster and without leaving a bitter taste of "our way, or the highway".