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binzer · 06-22-2008, 05:32 PM

I know I've mentioned their great customer service before, but as one of the unluckies with a broken screen I have had to contact them again, and I couldn't be more pleased.

Here is an example of a typical exchange (of which there have been many). The first email pasted here was sent to me a couple days after I had originally contacted them, and didn't reply to their reply to confirm I was in fact shipping my Cybook.

Hi Lyndsey,

I wanted follow up with you on your Cybook screen. Will you be
shipping the unit to us?

Regards,

Caesar
BooksOnBoard Support

My reply (SENT ON A SATURDAY):

My Cybook should arrive any day via Fedex. I couldn't get the tracking number b/c my fiance who sent it isn't very organized, but if I get it I will email it to you. Thanks!

His reply (SENT ON THE SAME SATURDAY):

Hi Lyndsey,

Not a problem on the tracking number, don't worry about finding it. I will let you now as soon as the package arrives here. Good luck completing the training of the fiance before the wedding. Organizational skills can be learned; I always get receipts now and it only took my wife 2 years to train me to never pull the price tags off the clothes she brought home to me till after I had tried them on.

Regards,

Caesar
BooksOnBoard

Seriously, how rad are they? Not only do they reply on Saturdays and go out of their way to contact me when I haven't emailed them first; they also find the time to be friendly and funny! They are honestly the best online company I think I've ever dealt with.

With all these broken screens lately, another good thing about them is their accidental damage warranty, which covers broken screens. I missed my deadline to retro-actively get it, but it would've been money well spent!

06-22-2008, 05:32 PM	#1
binzer Zealot Posts: 114 Karma: 195 Join Date: Mar 2008 Location: Victoria BC, Canada Device: Cybook Gen3	BOB Customer Service is da bomb I know I've mentioned their great customer service before, but as one of the unluckies with a broken screen I have had to contact them again, and I couldn't be more pleased. Here is an example of a typical exchange (of which there have been many). The first email pasted here was sent to me a couple days after I had originally contacted them, and didn't reply to their reply to confirm I was in fact shipping my Cybook. Hi Lyndsey, I wanted follow up with you on your Cybook screen. Will you be shipping the unit to us? Regards, Caesar BooksOnBoard Support My reply (SENT ON A SATURDAY): My Cybook should arrive any day via Fedex. I couldn't get the tracking number b/c my fiance who sent it isn't very organized, but if I get it I will email it to you. Thanks! His reply (SENT ON THE SAME SATURDAY): Hi Lyndsey, Not a problem on the tracking number, don't worry about finding it. I will let you now as soon as the package arrives here. Good luck completing the training of the fiance before the wedding. Organizational skills can be learned; I always get receipts now and it only took my wife 2 years to train me to never pull the price tags off the clothes she brought home to me till after I had tried them on. Regards, Caesar BooksOnBoard Seriously, how rad are they? Not only do they reply on Saturdays and go out of their way to contact me when I haven't emailed them first; they also find the time to be friendly and funny! They are honestly the best online company I think I've ever dealt with. With all these broken screens lately, another good thing about them is their accidental damage warranty, which covers broken screens. I missed my deadline to retro-actively get it, but it would've been money well spent!