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Have I said recently how much I HATE Kobo customer service? I have to give them credit that at least they got back to me in slightly over 24 hours, but the response was to try a pin reset or try downloading it through my computer. Hmmmm - I stated in my e-mail that I had tried it on 2 different devices so obviously it wasn't my device. Good to know that they've started actually reading the support e-mails - NOT!!
@mememememe - you're not alone on them not keeping promises to extend subscriptions. I've had to bitch about it on more than one occasion. I really wish I didn't love the device itself because from a customer service perspective I'd drop them in half a heartbeat.
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