For those of you with a soft heart for the cock up...if someone crashed into my car damaging it and it was their mistake they would probably be...****************
If they then repaired my car would they still have been ************** at the time of the incident? YES! I use Amazon, we have an arrangement, they earn money from my books, up until recently I have been more than happy with their service. I find it hard to understand the defensive bleeding heart mentality for a multi million company. Trust me, they can take a bit of criticism now and then, you don't need to defend them.