Originally Posted by DiapDealer
My guess is that the closing of the account itself is due to the fact that someone tried to return a Kindle to Amazon that was purchased at a BestBuy retail store. Whether or not it would be extremely inconvenient for someone to return/exchange the purchase via the retail store/chain where it was purchased, isn't very relevant to the fact that it's still the way it's supposed to be done.
But wasn't it said that Best Buy only accepts returns during one month after purchase and it was Amazon's duty to honor warranty when that period had expired.
And in any case, even if the rules were not followed, how does it constitute abuse? Even if you are right, I can see only a small unintentional mistake by a Kindle owner. Amazon could simply refuse warranty if for some reason the customer is not entitled to it, but calling it abuse and closing the account goes too far.