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TERMS OF SERVICE:

12. USE AND LIMITATION OF USE OF BOOKS
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12.1 When you buy a downloadable book from us, what you are buying is the right to use that book in the way we explain below for your own personal, non-commercial use only:

§ You may download one (1) copy of each book you purchase for storage and use on your reading/listening system, which could be your computer, your tablet, your MP3 player, your mobile phone, your eBook reader or any other compatible electronic device, or any compatible reading/listening service linked with the Pottermore Shop (“System”). You may also download up to seven (7) further copies of the book for storage and use in the same ways but this is subject to the continued availability of the book via the Pottermore Shop.

§ If you are a parent or guardian who has made the purchase on behalf of your child/children under 18 years of age, you may share such download(s) with your child/children under 18 years of age.

§ If you have used the gift facilities at the Pottermore Shop to purchase the book as a gift for a friend, your friend will be entitled to download and use the book in the way described above.

12.2 From time to time we may make limited extracts of certain books (“extracts”) available to you through Pottermore (for example, one or two chapters of an eBook or digital audio book), which you may download without charge. You may download and make copies of extracts for storage and playback on your System for your personal, non-commercial use only. To be clear, subject to the permitted uses and restrictions set out in these Terms, there is no limit on the number of such copies of extracts that you are permitted to download and make for your personal and non-commercial use only. We reserve the right to withdraw access and/or cease making any extract available through Pottermore at any time without notice to you.

You may not and may not permit others to do any of the following things in relation to any book or extract:

§ sell, distribute, loan, share, give or lend the book or extract to any other person including to your friends (except in the limited circumstances explained at 12.1 above);

§ communicate to the public, publicly perform, transmit, broadcast or use the book or extract for any promotional purposes;

§ translate, modify, adapt or create any derivative works of the book or extract;

§ print-on-demand or copy or burn the book or extract to a device whose principal function is to act as a storage device, for example, a CD/DVD or USB stick;

§ remove or in any way amend or tamper with any copyright or trade mark notice or other identifier contained in the book or extract;

§ interfere with, remove, alter or circumvent or attempt any of the actions listed in this paragraph above in respect of any of the security measures and technology (including, without limitation, rights or identification management and copyright protection technology) used in connection with the book or extract or take any other action that may infringe any rights of the copyright owners of the book or extract;

§ make any use of the book or extract in any form, by any manner or for any purpose (whether commercial or non-commercial) except as expressly set out in paragraph 12.1 above.

12.4 Please be aware that if you use any of the books or extracts in a way other than is specifically permitted under these Terms, you may be infringing copyright or other rights and therefore may be exposed to civil and/or criminal legal action.

12.5 Various third parties (including some of our Partners) operate eBook/digital audio book platforms and services (such as online eBook/digital audio book shops and apps) and offer devices to enable their customers to read or listen to books (such as computers, tablet devices, MP3 players, mobile phones, eBook readers and other devices). In these Terms, we refer to those third party platforms, services and devices as “Third Party Systems”. From time to time, we may put in place arrangements with Partners so that books you have purchased from us are easier to access and enjoy through that Partner’s Third Party System(s). Even where the Third Party System is provided by one of our Partners, please be aware of the following:

§ If you want to purchase a book from us with a view to accessing it through a Third Party System, you may have to have an account with the relevant third party in order to so do. You should think about this before you purchase the book from us. To check whether and how books purchased from us can be accessed through a particular Third Party System, please refer to our Help pages. We are not obliged to offer you a refund where you have purchased a book but are not able to access it on a Third Party System.

§ The use of a Third Party System may be subject to the terms and conditions of the relevant Third Party and you should ensure that you read and understand those terms and conditions if you wish to use the Third Party System to access books purchased from the Pottermore Shop.

§ We are not responsible for any Third Party Systems or any problems you may have in using them. If you have a query in relation to a Third Party System or are having trouble using it, you should contact the relevant third party – see our Help pages for contact details. You may also wish to refer to our Help pages to check whether and how books purchased from us can be accessed through the relevant Third Party System.

11. DEFECTIVE AND REPLACEMENT BOOKS AND GIFTS
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11.1 If you receive a corrupted copy, incorrect file format version or incomplete copy of your book, please refer to our Help pages in the first instance. You will need to quote your order number and the details of the book(s) ordered with which you are experiencing issues so please have these to hand.

11.2 If you have suffered a loss of your book through failure of your hardware device, damage, theft or destruction, we may, solely at our discretion, provide you with another copy of your previously purchased book(s). This will count as one of the limited number of copies that you are permitted to make (see paragraph 12.1 below). If you lose your book in this way, please refer to our Help pages in the first instance.

11.3 If the recipient of your gift notifies you that they already have the book that you have purchased as a gift for them, you may cancel the gift on the condition that the recipient of the gift has not collected the gift, in which case we will refund you the price of the original book and you may then purchase another book as a replacement gift if you wish. If, however, the recipient of the gift has already collected the gift, you will not be able to cancel in this way and we will not be obliged to offer you a refund.

11.4 The gifting function on the Pottermore Shop is intended to enable you to send a book as a gift to anyone who has an email address and who is 18 years of age or above. The recipient of your gift will be required to create a Pottermore Shop Account in order to access their gift. If the recipient of your gift is under 18 years of age, you should send the gift to their parent or guardian.

11.5 Where you make a gift of a book, we will use reasonable endeavours to notify the recipient of your gift by email. However, we will not accept liability for any delay in notification caused by technical problems or other reasons beyond our control.