[Lindon]

I'd just like to let people who are contemplating purchasing an Onyx Boox e-reader from Yale Zhang at Onyx Boox U.S.

DONT

After receiving a faulty Boox 60 last November I was initially advised to try several methods to reboot the unit which I had already tried unsuccessfully.
If that didnt work he promised a full refund.

I then sent many emails asking for information, each one getting angrier as
these were completely ignored for a long period of time.

Finally after threatening to mention my dealings with him on this web site a response came full of excuses and saying return the unit for a refund which I did.

I waited and waited. No refund no emails nothing.

I sent more emails to no avail.

In frustration I contacted Onyx Boox International asking for help.

I was immediately contacted by Sophia at Onyx Boox International.

She asked for all the correspondence between the two of us.

Yale still wouldn't contact me but through Sophia I found he would contact me within a week to organise a refund and if he didn't to let her know.

Two weeks pass and still no contact.

I let Sofia know, she contacts him again, finally several days later he contacts me.

So after nearly 5 months I have my refund minus 2 lots of postage (A$70).

Thanks to Sophia who sorted this out for me. All correspondence from her was immediate and positive.

This is in no way a reflection on Onyx Boox products just their agent in the U.S.

Sorry this post is so long winded but after 5 months its hard to get my ordeal across without explaining the whole process.

My advice is to avoid any dealings with this man.

I'd be interested to hear from others who have had similar dealings with Yale.