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Montalex was on the front lines and is actually blaming the correct party. I've heard the same thing from independent bookstore managers everywhere, and even from people who used to work at the B&N Sales Annex in NYC.
There's even a famous and horribly sentimental film that alludes to the phenomenon -- something about email, Meg Ryan and a perfectly decent city which isn't predisposed to facile ventricle yanking.
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