Frozen on Restoring Factory Defaults
I lent my best friend my Kobo Touch for her trip to the Carribean so she could read The Hunger Games and when she returned about 2 weeks ago she returned it to me and said that it had frozen on the plane home. It is still frozen on "Restoring your Device to Factory Defaults". I sent a message to the help service and they sent me a link to a page that told you how to restore to factory default, which was completely useless because it's frozen on that. I don't need to know *how* to do it.
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