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Yes, I have contacted the person I bought it from (who responds more efficiently than the developer) and also the developer directly. I sent the file to the developer and they sent it off to their engineers. If I get my own "little" miracle :-), maybe they'll come out with a firmware update.
But so far, this is better than everything else. For my scans, I even like the way it zooms the pdfs better (although I know many prefer sony or even kindle - yuck - for that).
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