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I used to be an Apple person, until a bad iMac and bad support ticked me off so much I said "never again". I wouldn't even consider buying ipods for my kids, they used other brands.
Apple treated me as though I was an idiot and one even suggested I get my husband to work on the computer instead of trying it myself. I was happy to inform him that he was sexist and that my husband knew nothing of Apple products. I worked with them at work all the time.
They eventually told the repairman (when they finally agreed to let me take it in) that there was nothing wrong with the computer and I had never contacted them about any problems. He read off pages of notes on ALL the times I had called in, complete with names, dates and times. He also told them he was looking at the computer, and there were major problems, I wasn't an idiot.
So when people talk about the ease of use of Apple products and how great the support is, I laugh.
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