Quote:
Originally Posted by Ken Maltby
I thought that you were obtaining an RMA? It is the weekend now but you
should have an answer soon, when did Ectaco receive the request for the
RMA?
It is obvious from your posting that you shouldn't have purchased this
ereader with the new Triton display which has a darker background,
according to most accounts.
Luck;
Ken
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Yes. I asked Ectaco to provide me with RMA # exactly 10 days ago. I still didn't get RMA #.
You are probably right that it was my fault that I didn't do ENOUGH research before buying JBC. The main information I used before buying JBC was from Ectaco's website. I looked at JBC's picture on Ectaco'e website. It looked very good to me and colors looked great, too. I read JBC's specifications on Ectaco's website. Yes, they look great I thought. Color eInc, nice resolution, a lot of book formats, micro SD and some educational materials that my 10 years old son can use. I watched couple videos of JBC on Youtube. I didn't notice on these videos the JBC's screen was SO dark.
I also thought that Ectaco was very good company to go with. I bought some good stuff from Ectaco during last 12 years. I never dealt with Ectaco's Customer service (before I got JBC) since I just didn't need it. All my Ectaco Partner devices worked just fine.
I thought I posessed enough information to make the right choice. But it turned out it wasn't enough
.