Quote:
Originally Posted by Sparrow
It seems to me that the CyBook isn't robust enough for the purpose for which it is sold.
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People aren't breaking their screens deliberately, and yet it seems the device can't withstand a relatively trivial knock.
...{maybe} the CyBook isn't really fit for the purpose for which it's sold.
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I've had my Cybook for one month. I did carry it in my bag to work every day, but to my knowledge it was not jostled much nor did it have heavy weights or anything like serious blows applied to it, and it was always in its protective cover. As with all the previous owners, Bookeen claims my break is likely user caused, and would love to fix it for a fee. More money for them, I guess. The point I'd like to make is that it may in fact be true that if something is so fragile that it takes next to nothing to cause it to fail, maybe it's just not ready for market. It seems unfair to me for Bookeen to sell items in the ballpark of $400 USD, only to have users spend another couple hundred to have it repaired, when they were not playing rough with their units. Maybe my Cybook got touched lightly in my carrying case, or maybe not, I really can not say one way or the other, but hardly anything I would have suspected would break it. If this device is so fragile, I think Bookeen should post that fact up front. The cost of purchase and then repair is much too much for them not to make would-be buyers aware of the fragility of this device. I'm very disappointed.