Quote:
Originally Posted by JoeD
It's a sad state of affairs that Amazon can scare people into not returning too many products that are of poor quality and not fit for sale by hovering an account ban above your head.
I'm all for them banning people who abuse the policy, but when you buy a product and there's clearly something wrong with it that Amazon can verify, there should never be an account ban over returning it.
If you go and buy 5 TVs and return 4 perfectly working TVs because you "didn't like them" or keep returning books because the story wasn't to your liking even though it's a well written and correctly formatted book, then fair enough, expect to be banned for abusing the system. But if you buy 5 TVs and return the first 4 because half the screen is damaged or there's no sound or the picture is broken up, a ban should never happen, Amazon instead should make their suppliers accountable for providing poor quality gear/books.
I will end the rant with a quick question, of all the cases we've heard about where people have had their accounts banned/locked for too many returns, does anyone know of a case where the returns were all damaged/not fit for sale products as opposed to people perhaps abusing an otherwise lenient returns policy?
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Account closing isn't something I obsess over all that much. I return as needed but I don't go looking for reasons to return a product. A few minor formatting errors don't bug me but if a book is obviously a crap product I will return it without a doubt.
I've returned a couple of books (a handful over a course of years), a Kindle Touch (ordered another keyboard instead), and some other products that arrived damaged or not as listed.
Amazon obviously loves me because I received a hand written thank you note from them yesterday for being such a long-time good customer. My husband looked at it and wanted to know just how much money do we send Mr. Bezos anyway?
