MobileRead Forums - View Single Post - Save lots of money *and* make Kindle better

JoeD · 03-13-2012, 07:19 AM

It's a sad state of affairs that Amazon can scare people into not returning too many products that are of poor quality and not fit for sale by hovering an account ban above your head.

I'm all for them banning people who abuse the policy, but when you buy a product and there's clearly something wrong with it that Amazon can verify, there should never be an account ban over returning it.

If you go and buy 5 TVs and return 4 perfectly working TVs because you "didn't like them" or keep returning books because the story wasn't to your liking even though it's a well written and correctly formatted book, then fair enough, expect to be banned for abusing the system. But if you buy 5 TVs and return the first 4 because half the screen is damaged or there's no sound or the picture is broken up, a ban should never happen, Amazon instead should make their suppliers accountable for providing poor quality gear/books.

I will end the rant with a quick question, of all the cases we've heard about where people have had their accounts banned/locked for too many returns, does anyone know of a case where the returns were all damaged/not fit for sale products as opposed to people perhaps abusing an otherwise lenient returns policy?

03-13-2012, 07:19 AM	#17
JoeD Guru Posts: 895 Karma: 4383958 Join Date: Nov 2007 Device: na	It's a sad state of affairs that Amazon can scare people into not returning too many products that are of poor quality and not fit for sale by hovering an account ban above your head. I'm all for them banning people who abuse the policy, but when you buy a product and there's clearly something wrong with it that Amazon can verify, there should never be an account ban over returning it. If you go and buy 5 TVs and return 4 perfectly working TVs because you "didn't like them" or keep returning books because the story wasn't to your liking even though it's a well written and correctly formatted book, then fair enough, expect to be banned for abusing the system. But if you buy 5 TVs and return the first 4 because half the screen is damaged or there's no sound or the picture is broken up, a ban should never happen, Amazon instead should make their suppliers accountable for providing poor quality gear/books. I will end the rant with a quick question, of all the cases we've heard about where people have had their accounts banned/locked for too many returns, does anyone know of a case where the returns were all damaged/not fit for sale products as opposed to people perhaps abusing an otherwise lenient returns policy? Last edited by JoeD; 03-13-2012 at 07:21 AM.