Oi !
Didn't you read my post - I'm a Tech Idiot and if I can do it, a self-styled ex-programmer with computing engineering & programming qualifications who can't, should obviously contact the educational institution concerned and ask for your money back.
And if you aren't getting the right help you need, could it perhaps be your question that needs simplifying and targeting better ?
And slagging off those who are trying to genuinely help isn't likely to advance your cause greatly, in my opinion.
Instead of firing of in all directions, why not try forgetting how much you may know, and simply admit ignorance about any terms and ask for clarification.
I have never had anything but an awful lot of useful help, that I eventually, because of my lack of understanding, in fact understood - nobody's trying to show how clever or knowlegeable they are, they're just trying to help.
So here's one dummy at least, that manages to use Calibre constructively quite happily, and I'm very grateful for such a superb tool.
