Quote:
Originally Posted by dhbailey
Sony needs to hire a better Vice President In Charge of Making Sure Everybody On the Planet Knows About Sony Products.
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Oh man, that reminds me of my old Amiga days! We had an Amiga Users Group that got together periodically, and one of our favourite topics for discussion was how we'd market the Amiga if we had the chance. We eventually - and only jokingly - "decided" that what was needed was an "armed takeover" of the Commodore marketing department so we could get in there and market the durn thing effectively....
I do have to give Sony kudos on one thing: While the Wal-Mart price is obviously better (and I wish I'd known about it before I bought my Reader,) when I first went to the Sony site to order mine, it cost $329. I placed the order on Friday. Shipping was included, so I was able to get it sent next-business-day by FedEx and Monday morning had my great new toy in my hands.
Later that day, I found out that, over the weekend, they'd dropped the price by $30. Figuring that they worst they could do would be to say "no," I called them up to ask if I could get a refund since, if I'd just waited over the weekend I'd've gotten the lower price, and without any hassle the rep got her manager to approve it and refunded the charge. I'd thought I'd be doing good if I could maybe get them to offer half of the difference in a store credit or something like that, but they just flat out gave me the refund (including a refund on the tax for that part of the cost.)
Anyway, it's not all that often when I run into good customer service, so I figured I'd share this one
