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I have 2 kobo wifi's and 1 kobo touch. Have read every post here about kobo touch. Just a common user not a tester. Beta testers provide free service to kobo as they read books they get privilege of extra work documenting software problems buggy software they are testing. Their only reward is contributing to better released software with fewer bugs. If they are not being truthful about software problems they are worthless as beta tester. So no incentive to spin or minimise software problems.
Forums like this one always have more threads about problems than about how perfect things are. Don't assume everyone is having same problems with their Kobo. Yes support could be much better.
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