Thread: U.S. Justice Dept. to Sue Publishers, Apple, for Price Collusion?
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Old 03-10-2012, 10:08 AM   #90
rhadin
Literacy = Understanding
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Quote:
Originally Posted by Elfwreck View Post
They can compete with

1) Personalized customer service
. . .
3) Better UI--good search, better info about the books
. . .
I know you are not talking about Amazon directly here, but I am always perplexed when I read how great Amazon's ebookstore's UI is and how great its customer service is.

The customer service is better than that of its competitors, but I wouldn't call it anything close to great.

I've never found its UI to be good. In fact, years ago I bought books at Amazon until it made changes to its UI and I found it much more difficult to find what I was looking for. Occasionally, I look at Amazon these days and still see a UI I find difficult to like. I personally prefer the B&N IU, although I recognize that is not a popular position on MR.
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