Thread: Touch Touch with offers and reverting firmware
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Old 03-09-2012, 12:19 PM   #6
John F
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Posts: 7,987
Karma: 71261339
Join Date: Feb 2009
Device: Kobo Clara 2E
Here is Kobo's reply to my email (I included my original email):

Quote:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 10 days.

Thank you for allowing us to be of service to you.


Subject
Kobo Touch tap problems and reverting firmware

Discussion Thread
Response Via Email (XXX) 03/09/2012 11:21 AM
Hi John,

Thank you for contacting Kobo Customer Care. We are sorry to hear that you are having issues with your device.

To resolve your issue we recommend that you perform a pinhole reset on the eReader. To perform a pinhole reset, please follow these steps:

1. Please make sure the eReader is charged.
2. Turn the eReader onto its back. You will see a small hole in the back.
3. Find and bend a paper clip that is small enough to fit into the hole.
4. Press the paper clip into the hole and hold for 3 seconds or until the Kobo eReader screen starts to refresh.

Feel free to contact us if you have further queries.

Sincerely,
The Kobo Team
Customer By Email (XXX) 03/09/2012 08:25 AM
Hello,

I have a Kobo Touch with Special Offers with firmware 1.9.16. I've had
it for about 2.5 months. I have a problems with taps not being
recognized; About one in 10 times it doesn't turn a page. It looks like
it is a very common problem:

https://www.mobileread.com/forums/sho...d.php?t=166744

I would like to try an older firmware (1.9.14), to see if will help with
the problem. Is this possible with a Special Offers Kobo Touch?

Thank you,
XXX

Question Reference #XXX-YYY
Product Level 1: Kobo Touch With Offers
Category Level 1: Complaint
Date Created: 03/09/2012 08:25 AM
Last Updated: 03/09/2012 11:21 AM
Status: Solved

Troubleshooting
So I gave them a call. They asked for my email address, home address and phone, and what color the unit was. They said they were going to send me another email confirming the information, and requested I reply by email with a picture of the unit and my receipt.
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