Quote:
Originally Posted by HansTWN
You also have to see the other side of the coin. We sell machinery and quite often the customers try to have some third rate hack repair the electronic control elements. They substitute parts with the wrong specs, or do a lot of other stupid things. After that doesn't work people come back to us and complain about problems they are having and expect us to take care of it. And unlike for consumer products you depend on repeat business and cannot just tell them "forget it, just buy a new one".
|
When the warranty expires, do you multiply the cost of repair by three or five the way a car dealership does? And does that include doing work that a "third rate hack" can do successfully and reliably, like changing the oil?
Quote:
|
So I can at least feel some sympathy with some attempts to prevent "unauthorized" access for physical goods. It often means a lot of additional service costs that you cannot charge for.
|
Nope, still no sympathy.