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Well, in spite of the fact that I clearly explained to the Kobo help team that the free book problem seemed to be originating from the site rather than from my reader, the Kobo site still persist in blaming the readers and the Desktop software.
My original complaint to the Kobo Support team was...
this morning, while doing a sync on my Kobo Touch e-reader, your site began to download a series of free books I had already downloaded. On attempting to open these books on my e-reader, it now comes up with error messages ("oops! This document couldn't be opened... Try updating your library. If you still can't open it, please contact Kobo Customer Care...)".
They already sent me one reply which I posted yesterday.
When I suggested this reply did not help, they sent another one, which I've copied for you below.
Hi Paul,
I do apologize for the inconvenience this has caused. Please do the following steps for a factory reset of the Kobo touch. Also please uninstall the Kobo desktop program and re download and re install the Kobo desktop. If the problem still presist please let me know and I will be happy to further assist you.
To perform the factory reset:
1.If possible, back up any books or documents that you added to your eReader using Adobe Digital Editions, or that you manually added using your computer. You do not need to back up any books you bought from the Kobo Store.
2.On your eReader's Home page, tap Home.
3.Select Settings.
4.Tap Device Information.
5.Tap Factory Reset.
6.Tap Reset Now.
To use your eReader after a factory reset you must:
1.Set it up again using the free Kobo Desktop software.
2.Sync your library to restore any Kobo books you own.
3.Reconfigure any settings you had changed.
4.Add any books or documents you previously added using Adobe Digital Editions, a Micro SD card, drag-and-drop on your computer, or other means.
I do love my Kobo Touch and largely even love the Kobo site (infinitely better than Amazon). However, I do think they need to add more capable staff to their IT support team!
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