Quote:
Originally Posted by JSWolf
Even if the person who's account has been closed is at fault, they have the right to know what the reasoning is for the account being closed.
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Unfortunately, giving him a reason is exactly the wrong thing to do. Then there will be an argument over that. Amazon is in business to sell things, and it doesn't further their business model to ban people.
My clients (I work in-house) get complaint letters all the time. Sometimes you can give a specific reason, but sometimes it just isn't worth it. You can get in endless arguments over time differences, holidays, post marks, etc. But what really happened is we had a long, long bad experience with this customer, and we just thought it better he/she go somewhere else.