Thread: Kindle freezes
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Old 03-04-2012, 04:30 PM   #5
Shack70
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Posts: 777
Karma: 1043626
Join Date: Dec 2010
Location: York, Pa
Device: Kindle Paperwhite 11th Generation
Quote:
Originally Posted by HarryT View Post
You don't lose your books if you reset the Kindle - a normal "hold the power in for 20s" reset just reboots it with all your books intact. The only way you'd lose them would be if you did a "Factory Reset", and there's no way that you could do that accidentally - it requires quite a long succession of menu operations to carry out.

I've owned three different Kindles, and they've all been EXTREMELY reliable - I honestly can't recall if I've ever had a freeze or a reboot (I know for sure that I've never had one with my current Kindle Touch).

The most likely cause for problems is a damaged book file. That's one reason that it's a good idea to only add books to your Kindle a few at a time. If you get problems after adding a specific book or books, delete them again. Also make sure that you let the Kindle finish indexing books that you add before using it.

If you are getting constant freezes, you really do need to contact Kindle CS. These are not normal.
Totally agree, if you are losing books and the date is off then there is something wrong and you need to contact Kindle CS.
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